1962 Welbilt Tiara gas stove
In the fall of 2009 I stumbled across something I thought I’d never see: a brand new, still-in-the-box vintage gas stove from the 1960s. It was for sale at a local Restore. It was too good to be true, and when I bought it for $75, I thought I had outright stolen it. There was only one problem: all four drip pans were missing. At the time I shrugged it off, thinking, how hard could those be to replace? Turns out, a lot harder than I imagined. Finding a four-leaf clover would have been easier. After months of fruitless searching online and countless phone calls, finally, someone suggested I contact “The Stove Lady in New York”. “The Stove Lady?” At this point, I was pretty desperate.
I called her up and told her my situation. Despite the reality that it’s nearly impossible to find parts for old Welbilt stoves anymore, Carlita nonetheless took my plight seriously and immediately worked out a plan to try and locate replacement drip pans. She was like an airline ticket agent who reassured me that there were still seats available. This was in marked contrast to the attitude I got from most people I contacted in the stove repair/restoration business, which essentially was, “Good luck pal, I doubt you’re going to find those things anymore.” Well, to make a long story short, in less than a few weeks Carlita had found the pans, and she sold them to me for a very reasonable price. I couldn’t have been happier.
Carlita also helped me find a missing knob for the stove and provided valuable set-up guidance for this new-old stove. So far it’s been a joy to operate, and dealing with Carlita has been equally joyful and a great privilege too because it’s not often that you get this kind of prompt, helpful, positive and personal service from any business these days. I feel lucky to be a customer of hers and her company.