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Stove Parts FAQs

We no longer fully restore electric ranges but contact us to see if we can clean it, repair and partially restore it for you.

Yes. We have a $3 million/$5 million insurance policy. We have never needed to use it and hope to never have to in the future because we are very safety conscious. Our work goes through a vigorous quality assurance test upon completion to ensure that it meets the Stove Lady’s standards.

Our standard repair warranty is as follows:

Parts – One (1) Year Warranty
Labor – Ninety (90) Day Warranty
Rebuilt Thermostats – One (1) Year Warranty
Rebuilt Valves – One (1) Year Warranty

Note: Our warranty varies for some uncommon jobs. It is best to follow the warranty on your sales receipt as that is the warranty that applies to your specific job. If you have any questions or concerns about our warranty, email us at info@stovelady.com

This is a very common question.  We don’t have an hourly rate for the same reasons mentioned above.  You never know what you are going to find with an antique appliance so we don’t base our fees on time.  Fees are the sum of advertising, internet, vehicle, labor, parts, and experience estimates that we have come up with over the years.  We stand behind all of our repair work and we feel that is more important than the hourly rate to most of our clients who really want their appliance repaired.  We are honest and you can’t put a price on honesty.

Repairs can take anywhere from 15 minutes to several hours depending on the complexity of the job.  If you are trying to schedule around a repair, leave two hours just in case something weird arises.  The majority of jobs are completed in forty five minutes to an hour and a half.  Many jobs take two hours or more so if time is an issue, please let us know.  We do not rush because safety is our first concern.  Also, once we quote a job, the cost is what it is and many times it has nothing to do with the amount of time the job takes.

It would be impossible to know what you need before we see your appliance; many of the appliances we repair were made more than 60 years ago and come in a variety of models. There are some appliances which use the same parts, but that is usually rare and often there are other issues that the client has forgotten.  Also it has been our experience that more than 90% of clients incorrectly diagnose their issue or describe the wrong part.

We will bring whatever is handy and available to avoid making a second trip, but if you request us to purchase a part and you don’t need that part, you end up paying for an unnecessary part and that is not good for either of us.

The Stove Lady doesn’t believe that her clients should pay her to “check out” their appliances if they are going to get them repaired.  If you decide that you want your appliance repaired after getting a quote, she deducts the service charge from the final repair/restoration invoice.  Many companies charge a service charge plus the cost of parts and labor.  The Stove Lady only charges the fee for the actual job.

The travel fee is used to cover the cost of travel time, vehicle maintenance, gas, and tolls.  Most appliance repair companies don’t travel more than 15 minutes from their home office.  If they do, they have technicians dedicated to that area so travel time and expense are at a minimum.  The Stove Lady doesn’t have that luxury because of her specialized talent so a travel fee is necessary.

Consultation fees vary based on the type of appliance and its use (residential vs. commercial). Travel fees for the consultation vary as well based on location. We are located in Yonkers, NY so travel to Brooklyn, Queens, & Manhattan are extra. Travel outside of the NYC area to NJ, CT, PA, MD, and certain parts of Westchester are billed at a higher hourly due to the distance. The consultation fee is nonrefundable and goes towards the cost of the job or gets deducted from the final cost. Travel fees are not refundable.

Usually we diagnose the issue in 15-30 minutes or less, our ideal goal being 15 minutes for diagnosis and the rest of the visit for consultation.  We apply the service charge to the repair so the less time the first visit takes, the less the overall job should cost depending on the complexity of each repair.  We have found that it is better to diagnose the issue, write up a detailed quote, give you time to make a decision, and then come back and do whatever repairs are necessary.

More often than not, we make two trips, one to diagnose the issue, see what you need, gather your repair goals and appliance information, and a second visit to repair the problem.  That is the way it goes in the antique stove repair industry. If we can do it in one visit, we happily will do so, but experience has shown us that it is usually better the other way.

The Stove Lady makes herself available to clients in five states.  A diagnostic fee helps cover the cost of gas, tolls, and vehicle maintenance while ensuring that only people who are serious about repairing their appliances request an in-home appointment.  Note, we have not increased our diagnostic fee in over than 10 years.

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